Modules

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Welcome to the Toolkit for Urban Water Supply Projects!

The Toolkit for Urban Water Supply Projects is part of the Urban Projects Concept (UPC) the Water Services Trust Fund (WSTF) has developed for the urban projects it is funding. The UPC is introduced and explained in File 3 (“The UPC Brochure”) of this Introduction folder (“Introduction to the Toolkit and UPC”).

The Toolkit for Urban Water Supply Projects offers a complete set of tools enabling Water Service Providers (WSPs), Water Services Boards (WSBs) and the WSTF Field Monitors to plan, design, implement, manage, monitor and evaluate water supply projects for their low income urban areas.

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How to Use this Toolkit

In order to facilitate the search for specific tools, the Toolkit is made up of six (6) Modules. The focus and content of each Module is discussed in the next Chapter.

The Toolkit consists of a large number of documents and should not be read like a book (from A to Z). The Toolkit for Urban Water Supply Projects consists of, as the word “toolkit” suggests, a collection of tools.

If, for example, you are a WSP staff member responsible for the low income areas and if you want to prepare certain activities or programmes in a particular urban low income area or if you have to write a report, you can select the tool or tools that will guide you through the various phases of the activity or process.

A tool can be a publication, a guideline, a checklist, a contract, a drawing, a manual or a programme. Each tool should assist you to identify and follow the necessary steps and to prevent a number of potential problems. The use of the Toolkit will make it less likely that certain aspects of a particular activity, be it the introduction of water kiosks or the implementation of a health education campaign, are overlooked. 

The Toolkit may not offer a solution to all the problems you will be faced with during project preparation, implementation, operation or evaluation.  Many low income urban areas are very dynamic and social and economic situations and developments are often unpredictable.

The use of the Toolkit, therefore, should not result in rigidity. This Toolkit should be treated as a dynamic instrument. WSP staff members, on the basis of their objectives and views and on the basis of the experiences they have acquired, are invited to adapt the Toolkit, to make additions and to remove elements of tools they consider to be irrelevant.

The Water Services Trust Fund will, every three (3) years, update the Toolkit on the basis of suggestions made and by using the additions to- or adaptations of the Toolkit that were prepared by WSPs, WSBs and other users. In other words, this is only the first version of the Toolkit for Urban Water Supply Projects.  
 

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Navigating Through the Toolkit

The Toolkit for Urban Water Supply Projects consists of 6 Modules. The Tools in each module are grouped in a number of Sections. Tools that are found in the same Section are related.

Each Module has its own Table of Contents and its own Introduction.

Together the 6 Modules cover all project phases and activities; from the preparation of the Project Proposal to the evaluation of the project.

The user interface of this DVD-ROM allows you to quickly find and access the tools you need.

Using the Toolkit
The WSTF only offers an electronic - DVD-ROM based - version of the Toolkit.

To facilitate your work, most documents on the DVD-ROM have been prepared with Microsoft Word and Microsoft Excel (Microsoft Office 2003). The drawings of kiosks, presented in Module 6, can be opened (and printed) with the AutoCAD computer programme but are also available in the pdf format.

Some tools and files were downloaded from specialised Internet websites. Most of these files have a pdf extension and can be opened (but not changed) with Adobe’s Acrobat Reader. If you do not have Acrobat Reader installed on your computer you can find versions 8.1 and 9.3 of this programme on your DVD-ROM in this Introduction folder (“Introduction to the Toolkit and UPC”). You can install this programme on the hard drive of your computer.

Since most files have been prepared with programmes that have been installed on most computers, it will be easy for you to select the Tools you require and to open them on your screen. Any adaptations and additions can be made before printing.

If you make adaptations you may decide to keep these new files in a special folder on the hard disk of your computer or on an external hard-drive.

Please make frequent backups of all your files and keep your computer free of computer viruses!

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Who Should Use the Toolkit

This “Toolkit for Urban Water Supply Projects” has been prepared for licensed Water Service Providers that want to improve water supply within-, or intend to extend their services to- the low income urban areas.
The tools found in this Toolkit have been written with and for WSP staff responsible for water supply in the low income urban areas. It is important to emphasise, however, that the Toolkit also contains important tools for other WSP staff members. For example, a number of tools were specially prepared for staff of the WSP Billing Section, whereas other tools are meant to be used by technical staff or by the management of the service provider.
The Toolkit is also used by the Field Monitors of the Water Services Trust Fund who will assist the WSP during the various phases of the project. All Field Monitors have received an in-depth training from the WSTF on the Toolkit.

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The History of the Toolkit

This Toolkit is to some extent based upon the Toolkit for Peri-Urban Water Supply, which was developed in Zambia. Version 1.1 of this Toolkit was released in 2006 by the Devolution Trust Fund (DTF).
In Zambia the Toolkit is mainly used by Commercial Utilities (CUs) to prepare proposals for the DTF and to implement and operate projects in the peri-urban areas.

With the establishment of its Urban Window, the Water Services Trust Fund felt there was need to develop a specific Urban Project Concept (UPC) in addition to the Community Project Cycle which was designed to guide the preparation, implementation and operation of water supply and sanitation projects in the rural areas of Kenya.
Most tools were developed during the implementation of pilot projects which were implemented within the areas of two Water Services Boards (Athi Water Services Board and Rift Valley Water Services Board) by 3 WSPs (Oloolaiser Water and Sewerage Company, Mavoko-EPZA Water and Sewerage Company and Naivasha Water, Sewerage and Sanitation Company).

One of the objectives of the pilot projects was to produce a Toolkit which would incorporate the “lessons learned”. The Toolkit also incorporates the experiences obtained with water kiosk schemes and water supply programmes elsewhere in Kenya and Africa (Zambia, Rwanda, Uganda and Burkina Faso in particular).

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Acknowledgements

The Toolkit for Urban Water Supply Projects contains the contributions of a large number of organisations and individuals. The following organisations have contributed to the establishment of the Toolkit:

  • Ministry of Water and Irrigation
  • Ministry of Health
  • Athi Water Services Board
  • Rift Valley Water Services Board
  • L.Victoria North Water Services Board
  • Water Services Regulatory Board
  • Oloolaiser Water & Sewerage Co
  • Mavoko-EPZA Water & Sewerage Co
  • Naivasha Water, Sewerage & Sanitation Co
  • Nzoia Water & Sewerage Co
  • Eldoret Water & Sewerage Co
  • Amatsi Water & Sewerage Co
  • Kapsabet-Nandi Water & Sewerage Co
  • Western Water and Sewerage Co
  • Kenya National Bureau of Statistics
  • Hakijamii Trust
  • Pamoja Trust
  • Umande Trust
  • Olekajiado County Council
  • GTZ Kenya, Tanzania & Zambia
  • Google.org
  • German Development Bank (KFW)
  • RODECO Consulting GMBH
  • Povry Environment (formerly GKW Consult)
  • Gauff Ingenieure (Zambia & Kenya offices)
  • GFA Consulting Group (Hamburg office)
  • Ministere de l’Energie et des Ressources Naturelles (MINERENA, Rwanda)
  • Water Sector Programme (WSP) of the World Bank
  • World Health Organisation (WHO)
  • Unicef
  • DED Kenya and DED Zambia
  • UN-Habitat
  • SNV Kenya
  • Naivasha Municipal Council
  • Bamburi Cement (Special Product Division)
Zambia
  • Chipata Water & Sewerage Co
  • Southern Water & Sewerage Co
  • North-Western Water Supply & Sewerage Co
  • Nkana Water and Sewerage Company
  • Kafubu Water and Sewerage Company
  • Devolution Trust Fund
  • Mulonga Water and Sewerage Co
  • Lusaka Water and Sewerage Co
  • Ministry of Local Government and Housing
  • CARE International (Zambia bureau)
  • JICA Zambia
  • National Water Supply and Sanitation Council (NWASCO)
  • Central Statistical Office (CSO)
  • Ministry of Health
  • Athi River Municipal Council

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Acknowledgements

The Water Services Trust Fund would like to thank these organisations for their ideas, suggestions, contributions and support.  
The WSTF also would like to express its thanks to the residents and representatives of a number of low income urban and rural areas for their important contributions to the Toolkit:

  • Residents of Athi River, Kware (Ngong), Gichagi (Ongata Rongai), CCCR and Kabati (Naivasha).
  • Residents of Muslim (Webuye).
  • Residents of Zambia Compound and Freedom Compound in Monze (Zambia).
  • Residents of Ngwenya and Nakatindi Compounds in Livingstone (Zambia).
  • Residents of Zambia and Kyawama Compounds in Solwezi (Zambia).
  • Residents of Itimpi Compound in Kitwe (Zambia).
  • Residents of Maiteneke Compound in Chingola (Zambia).
  • Residents of the Commune de Ngenda, Bugesera-Sud (Rwanda).

We at the Water Services Trust Fund hope that this Toolkit will enable you to successfully and sustainably extend water supply services to the low income urban areas.

Engineer Jacqueline Musyoki
CEO, Water Services Trust Fund

Nairobi, June 2010

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Introduction to the Toolkit

  Identification of Project Target Areas...
  Kiosks, Project Planning & Technical Assessments...
  Land Use, Land Rights & WSP-Contractor Contract...

Data Collection

  MajiData Website...
  Data Collection Report (Example)...
  Kiosk Planning...
  Water and Integrity...

Project Implementation

  Mobilisation & Sensitisation (Examples)...
  Mobilisation and Sensitisation (OWSC)...
  Pictures Planning Workshop...
  1
  2
  3
  4
  5
  6
  7
  8
  9
  Organisation of Barazas (OWSC)...
  Community Sensitisation (Example from Zambia)...
  Health & Hygiene Mainstreaming...
  Health and Hygiene Education...
  Health & Hygiene Education (Posters)...
  Fetching Water at Kiosk...
  Bad Practices...
  Good Practices...
  Proper Use of Safe Water...
  Use of Containers...
  Bad Practices...
  c1
  c2
  Good Practices...
  1
  2
  3
  4
  5
  Good Water Storage...
  Home-Based Care...
  Bad Practices...
  hbc1
  hbc2
  hbc3
  hbc4
  hbc5
  Good Practices...
  hhbc1
  hhbc2
  hhbc3
  hhbc4
  hhbc5
  Condom Use...
  Bad Practices...
  cu1
  cu2
  cu3
  cu4
  Good Practices...
  ccu1
  ccu2
  ccu3
  ccu4
  Keeping Yard Taps Clean...
  No-Smoking Mainstreaming...
  School WASH...
  HIV & AIDS, WSP Staff and Kiosk Operator Training...
  HIV & AIDS, Community Sensitisation Activities...
  Purchases and Allowances...
  Informing & Training Service Provider Staff...
  Social Welfare Assistance Scheme (SWAS)...
  Prepaid Yard Taps...
  Prepaid Yard Taps, Publications...
  MoU WSB, WSP & Landlord...

Operation of WS Schemes

  WSP Presence in Low Income Areas...
  Posters to Create Awareness about WSP Zonal Offices...

Project Evaluation

  Cover and Evaluation Tools Manual...
  Evaluation Report of External Evaluators...

Design, Technical Drawings

  Insitu (Closed) Kiosk, Size 2,600 x 2,600mm...
  Pictures of Closed Kiosks (Insitu)...
  Exterior of the Kiosk...
  Door and Door Frame...
  Additional works...
  Insitu (Closed) Kiosk, Size 2,100 x 2,000mm...
  Technical Evaluation of Kiosks...
  Water Kiosk Choices...
  Technical Drawings...
  Bills of Quantities...
  Priced BoQs...
  Unpriced BoQs...
  Movable Water Kiosk...
  Bills of Quantities...

Introduction

  Presentations on the UPC...
  Field Monitor Documents...
  Role & Responsibilities of FMs...
  Contact Lists for Field Monitors...
  Work Programme & Timesheet...
  Background Documents...
  WSTF Monitoring Visits...
  Pictures Amatsi & WWSC, February 2010...
  WSTF Monitoring Visit (Feb 2010)...
  Report on WSBs and WSPs...
  Contact List, FMs, WSPs, Counties...